Terms and Conditions

Terms and Conditions

Ordering on-line:

Once you have finished shopping you will receive an email confirmation of your order and again when it is dispatched. We try to keep all of our products in stock however occasionally some items may be out of stock and unable to be re-ordered. We will notify you by email if your order needs to be postponed or cancelled.

We reserve the right to cancel your order if:

-We have insufficient stock to deliver the goods you have ordered.

-We do not deliver to your area.

-One or more of the goods you ordered was listed at an incorrect price due to a typing error.

If we do have to cancel your order we will notify you by email and re-credit the debited amount back into your account as soon as possible. We are not obliged to offer any additional compensation for disappointment or inconvenience caused.

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect in which case we will notify you straight away. All prices are subject to change and we retain the right to adjust prices at any given moment.

Delivery:

Orders placed on our website are processed twice a week and we aim to dispatch orders within 5 working days. We use EMS(Express Mail Service) for all Asia, Europe, Noth Ameria and Worldwide shipping. Once dispatched you should receive your items within 1-4 days for Most of Asia and 2-10 days for worldwide. On some occasions it may take longer and we apologise for any inconvenience caused. Each of our deliveries have a unique tracking code that we can use to trace missing parcels.

For deliveries abroad the customer is responsible for all import duty and taxes controlled by the country of destination. We are not liable for any goods held or refused at customs. If there is any discrepancy between the shipping destination you have paid for and the country you would like the order delivered to we reserve the right to cancel your order and refund any monies paid back to your account.

Shipping Free:

  • Shipping fee for abroad the customer is weight based shipping each country. When you fill your address, you will see the shipping fee.
  • Shipping fee for Japan the customer is flat rate shipping .
    Honsyu : 710 Yen
    Hokkaido & Okinawa: 1400 Yen

Pricing and Payment:

We process all payments including credit/debit card transactions through Paypal. All prices are inclusive of VAT (where applicable) and are subject to shipping charges.

Payments are processed through Shopifys checkout area ensuring that the payment channel is protected and secure, it has a 128-bit SSL certificate providing the same level of encryption as many large banks around the world and the checkout is certified Level 1 PCI DSS compliant.

Returns:

If you are unhappy with your product please notify us within 3 days of receiving your order. In the event of receiving damaged or faulty goods please contact us at shop@hiromikim.com.

You will receive a full refund if:

- Goods are returned to us within 14 days of receipt of delivery.

- Goods are returned in saleable condition with their original packaging.

We will not accept returns if the item indicates signs of use. In such cases the item will be returned to the purchaser. For accepted returns refunds will be made as soon as possible to the debited account excluding delivery costs.

Please note, we cannot refund postage costs and the cost of returned goods is at your expense. Please make sure the items are securely packed, as the parcel is your responsibility until the goods reach us. We are not responsible for goods being lost or damaged in transit.

Sorry but we do not offer exchanges on goods.

Privacy Policy

Hiromi Kim Design Office respects your privacy rights. When you purchase items from our on-line shop you will be asked to provide contact details and card details. Your contact details are stored securely and responsibly, we will use this data to process and deliver your orders efficiently to you. We do not store credit card details nor do we share customer details with any 3rd parties.

We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence.

Please note: We reserve the right to change our Terms and Conditions when necessary.

HIROMI KIM ONLINE SHOP
management HIROMI KIM DESIGN OFFICE
342 Yorozuyacyo, Shimogyo-ku, Kyoto 600 8199 JAPAN
shop@hiromikim.com

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